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PATIENT GUIDE

PATIENT RIGHTS AND RESPONSIBILITIES

Rights to the use of hospital services:

-Every person has the right to access hospital services irrespective of language, religion, race or creed.

-Every patient has the right to be informed about medical facilities provided by the hospital.

Rights concerning information

-Every patient has the right to take full information either personally or through a legal representative concerning proposed medical initiatives, any associated potential risks or benefits, any proposed alternative initiatives and any results of not receiving treatment and to be informed about their health in a way that they are able to understand.

-Every patient has the right to request a copy of their medical records.

-Every patient has the right to accept the suggested treatment after being informed about any potential side effects, risk of death, problems concerning convalescence, risk of failure etc. except in cases of medical emergency where the hospital has a legal obligation to care for the emergency patient.

-Every patient has the right to be correctly evaluated concerning the level of their pain.

-Every patient and family has the right to be informed concerning organ donation.

-Every patient has the right to be informed how to participate in clinical research and/or experiments.  Following agreement they will be informed about legal confidentiality.

-Every patient has the right to be informed of the hospital’s mission statement.

 Rights concerning access to staff names and to choose or change staff

-Every patient has the right to learn the job title of any member of staff whether doctor, nurse or other staff and to choose or change them.

4. Right to choose or change hospital

-Every patient has the right to choose or change a health care establishment according to procedures and conditions laid out under legislation.

5.Right to refuse or stop treatment

-Except in cases of the hospital’s legal obligation, every patient has the right to refuse or stop treatment but by doing so must accept all responsibility from any subsequent complications.

6.Right to privacy

-Every patient has the right to be treated with consideration for their privacy.

-Every patient, even following death, still has the right to privacy of information concerning their personal and medical situation.  Such information can only be divulged to the family if the patient’s permission has been given in writing or if requested by a legal court.

7.Rights concerning respect

-Every patient has the right at all times to be treated with care and respect.

8.Right to a second opinion

-Every patient has the right to request a second opinion from another Consultant who will advise on treatment but such treatment must be with the agreement of the initial doctor consulted.

9.Right to practice religious rites

-Every patient has the right, irrespective of  religion,  to fulfil religious rites or practices freely except where it may prevent proper treatment.

10.Safety

-Every patient has the right to security.  Patients, family and visitors should take all necessary measures to ensure the protection and safety of life and property in our hospital.

-In our hospital appropriate protection measures will be taken for children, disabled and elderly people (who are alone or without a carer or relative).

11.Rights concerning visitors

  -Our patients have the right, within the hospital’s determined procedures and principles, to accept visitors.

12.Right to report complaints, views and suggestions

     Patients and patients’ families have the right, under the hospital’s complaints system, to initiate complaints and be informed about their review, conclusion and outcome.

13.Health institutions’ rules and their application

  -Our patients have the right to be informed about hospital rules and their application.

14.Diagnosis and treatment costs

  -Every patient has the right, prior to treatment, to ask about the cost of treatment and, after agreeing to the treatment, to ask and receive an explanation of the costs  and a detailed bill.

RULES FOR VISITORS

 

While staying as a guest in our hospital, in order to ensure that you are comfortable and undisturbed, the following arrangements have been made by the Hospital Management.
- Visiting hours are between 10.00 and 23.00 hours.
- For the health and comfort of the patient you are visiting and for other patients, you are kindly requested to keep your visits as short as possible.
- Please do not bring your own food and drink into the hospital.
- Children under 10 years have weaker resistance to infection than adults.  For this reason, children under 10 are not allowed visitors.
- Because of the risk of infection you are kindly requested not to sit on the patient beds.
- Please do not talk loudly.
- It is the duty of the nurses and security guards to control compliance with these rules.
- Patient privacy must be respected.

PATIENT RESPONSIBILITIES

1.Supplying information

-Patients must give full, true and accurate information about their medical situation to the treating doctors and nurses.

2.Compliance with recommendations

- Patients are obliged to comply with the treatment plan recommended by the treating doctor and follow the doctor’s instructions and co-operate with other health professionals who are responsible for the treatment plan.

Type text or a website address or translate a document.

3.Refusing treatment plans

-Patients refusing the treatment plan of the treating doctor are responsible for the consequences arising from their own decision.

4.Compliance with health institutions’ rules

-Patients are responsible for compliance with the healthcare rules and practices of the hospital.

5.Respect

-Patients are responsible for acting according to the rules of the health care provider to protect patients, their relatives and visitors from nuisance or danger caused by noise, smoke etc.

6.Control of infection

-Patients and their relatives are responsible for acting sensitively according to recommendations to prevent the spread of infectious diseases.

7.Payment

- Patients are responsible for paying the costs of diagnosis and treatment.  Deliberate damage to fixtures, fittings and supplies are the responsibility of the patient and must be paid for either by the patient or by relatives.

8.Visitors

-  Patients must accept as few visitors as possible visiting at the same time.  Visitors are forbidden to bring their own  food or beverages into the hospital or to use any items belonging to other patients and must comply with hospital visiting hours.

*** This statement, the Ministry of Health Patients' Rights Directive No. 23 420, ha been prepared in accordance with the decisions taken in the Declaration of Amsterdam.

The above is for guidance and is not a professional translation.

PATIENT RESPONSIBILITIES

1.Supplying information

-Patients must give full, true and accurate information about their medical situation to the treating doctors and nurses.

2.Compliance with recommendations

- Patients are obliged to comply with the treatment plan recommended by the treating doctor and follow the doctor’s instructions and co-operate with other health professionals who are responsible for the treatment plan.

Type text or a website address or translate a document.

3.Refusing treatment plans

-Patients refusing the treatment plan of the treating doctor are responsible for the consequences arising from their own decision.

4.Compliance with health institutions’ rules

-Patients are responsible for compliance with the healthcare rules and practices of the hospital.

5.Respect

-Patients are responsible for acting according to the rules of the health care provider to protect patients, their relatives and visitors from nuisance or danger caused by noise, smoke etc.

6.Control of infection

-Patients and their relatives are responsible for acting sensitively according to recommendations to prevent the spread of infectious diseases.

7.Payment

- Patients are responsible for paying the costs of diagnosis and treatment.  Deliberate damage to fixtures, fittings and supplies are the responsibility of the patient and must be paid for either by the patient or by relatives.

8.Visitors

-  Patients must accept as few visitors as possible visiting at the same time.  Visitors are forbidden to bring their own  food or beverages into the hospital or to use any items belonging to other patients and must comply with hospital visiting hours.

*** This statement, the Ministry of Health Patients' Rights Directive No. 23 420, ha been prepared in accordance with the decisions taken in the Declaration of Amsterdam.

The above is for guidance and is not a professional translation.

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