The new hospital has 65 beds, all in private rooms. Facilities include private bathroom, flat screen TV with Digiturk satellite service, refridgerator and a small safe for valuables. WiFi internet access is available in most rooms.
Tuğba Soku is working for the hospital to represent and protect patient rights. She has been appointed to her duties from the Foreign Patient Department so you can be assured that her English is excellent. Her responsibilities include visiting patients, ensuring they are happy with the service provided and solving any problems which may arise.
A Hospital Handbook in Turkish, English and German is available in every room giving detailed information about the hospital, its services and rules for all inpatients.
What to bring for a planned admission
You may wish to use this checklist as a guide:
· Night clothes, dressing gown, slippers (must be fire retardant)
· Underwear
· Toiletries, hairbrush, comb, shampoo, toothbrush, toothpaste, face flannel
· Shaving equipment
· Spectacles
· Walking stick
· Hearing aid
· Any type of special shoe
· Medicines – including any non-prescribed medicines (herbal medications etc.) – which are taken daily or regularly
· Sanitary towels/tampons
· Passport
· Money to buy extra drinks or food etc.
· A note of any allergies
· Magazines/newspapers/books (the hospital has a small library of books)
· A laptop or portable DVD player (the hospital has a small library of DVDs)
Small safes are provided in every room for you to place any valuable items as the hospital cannot accept responsibility for any losses from patient rooms.
On admission a wristband is given to every patient containing important information. Please do not remove this wristband until you are discharged from the hospital.
Patients are not allowed to bring personal electrical appliances into hospital. The reason for this is to help safeguard the electrical supply which operates essential medical equİpment.
Visiting
Visitors are allowed at any time of the day up to 10.00pm in the evening provided there are not too many people in the room at the same time! Children especially can be noisy so please use your discretion about this.
Dining Facilities
Patients are given breakfast, lunch and dinner by the hospital and one person accompanying the patient can also have a hospital meal. The patients are also provided with a mid-afternoon and evening snack (for diabetic patients a mid-morning snack is also given). If the meals are not to the taste of the patient an alternative can be arranged.
There is a public restaurant located at the sea side of the hospital and a cafe adjacent to the Casualty Department.
No smoking policy
The hospital operates a no-smoking policy inside the building and especially in patient rooms as oxygen (highly flammable) is piped to every individual room.
Confidentiality
All information concerning our patients and their treatment is deemed confidential.
Car Parking
Car parking is available within the hospital grounds and in the surrounding roads and streets.
For either inpatient or outpatient help – who should I see when I arrive?
When you arrive at the hospital please go directly to the Foreign Patient Department where the staff will help and advise you. The team can speak English, German and French.
If you are a resident coming to the hospital for the first time please bring your residence permit with you so that we can register your details. If you have SGK or Bağkur insurance please bring all your papers with you when you are using the insurance for the first time.
If you are on holiday please bring with you your passport, all your insurance papers (the Foreign Patient Department will be able to advise whether or not the insurance can be used) and some method of payment (credit card, debit card or cash) as not all insurances can be used and most UK travel policies have an excess payable to the hospital at discharge which can range from 35 GBP to as much as 400GBP. Please also be ready to inform hospital staff of any pre-existing health problems, if possible bring a list of any medications you are taking (including any non-prescription medications, for example, herbal remedies) and please do forget to tell hospital staff about any allergies you may have, especially to medicines.
At discharge a short questionnare will be given to you to complete. Please take a few minutes to tick the boxes and add any comments to help us to improve the service we provide to inpatients.
TELEPHONES
In most areas of the hospital mobile telephones can be used but not in or around the Casualty Department or Intensive Care Units. If you must use your mobile telephone please ask for advice. Every room has a telephone and calls can be placed for patients by the switchboard operator, please ask about prices for local, national and international calls. Telephone calls will be billed to the patients at discharge.
In the entrance of the Casualty Department there is a public telephone with internet access. Cards can normally be purchased from the reception desk in the Casualty entrance.
BANK CASH MACHINE
There is a Garanti Bank ATM located in the gardens of the hospital adjacent to the restaurant.
PHARMACY
In some cases, when inpatients are discharged, medicines prescribed by the treating doctor will be given by the nurses from the hospital pharmacy at the time of discharge.
In all other cases prescriptions will be given to patients when being discharged. These can be taken to any pharmacy of the patient’s choice but there are pharmacies in the street opposite the main entrance to the hospital.
